Job Title: Account Manager
Location: Remote/Hybrid
Reports To: Chief Revenue Officer
Experience: 7+ years of relevant experience
Company Overview:
LiveLike is a leading provider of immersive and interactive experiences for live sports and events. Our mission is to revolutionize the way fans experience live sports by providing personalized, social, and engaging environments. We are now looking for a passionate Product Manager to focus on developing and enhancing our Community & Social product offerings, helping us build a strong, vibrant community of users and enhancing their experience during live events.
The Account Manager will be the primary point of contact for LiveLike’s client accounts, responsible for maintaining strong relationships, ensuring client satisfaction, and driving successful project outcomes. This role involves deep collaboration with internal product, engineering, design, and operations teams to deliver best-in-class client experiences while identifying opportunities to expand business value.
Key Responsibilities
Client Relationship Management: Build and maintain strong, long-term relationships with assigned clients, ensuring ongoing satisfaction and partnership success.
Project Oversight: Coordinate with cross-functional teams to ensure timely and quality delivery of product features and services in alignment with client expectations.
Client Communication: Serve as the go-to liaison for client communications, providing clear updates, managing timelines, and addressing feedback or escalations.
Strategic Consultation: Understand client objectives and recommend solutions that align with LiveLike’s product capabilities and roadmap.
Product Familiarity & Education: Ensure clients understand the full value of the product, including educating them on features already available and included in their contracts.
Issue Resolution: Proactively identify potential roadblocks or concerns and work cross-functionally to resolve them efficiently.
Upsell & Retention Support: Recognize growth opportunities and collaborate with the sales and product teams to support renewals and upsells.
Documentation & Tracking: Maintain up-to-date records in internal systems (e.g., JIRA, Slack, Google Docs) for tracking client interactions, deliverables, and key decisions.
Cross-Team Coordination: Work closely with Product, Engineering, and QA teams to align deliverables and priorities.
Required Skills and Qualifications
Experience: 4–7 years in account management, client services, or customer success roles, preferably in tech, SaaS, or digital media.
Communication: Excellent verbal and written communication skills, with the ability to manage both internal and external stakeholders.
Organizational Skills: Strong project management and organizational skills with attention to detail.
Tech Fluency: Comfortable using tools like Slack, JIRA, Google Workspace; familiarity with CMS platforms is a plus.
Client-Centric Mindset: Proactive, empathetic approach to client engagement and problem-solving.
Multitasking Ability: Capable of managing multiple accounts, priorities, and deadlines in a fast-paced environment.
Team Collaboration: Ability to collaborate with cross-functional teams across different time zones.
Preferred Qualifications
Experience in sports tech, media, or fan engagement platforms.
Knowledge of digital product lifecycles and basic technical workflows.
Familiarity with CRM platforms and data-driven account strategies.
Why Join LiveLike?
Global Exposure: Collaborate with teams across India, Macedonia, Paris, New York, and Canada.
Growth Opportunities: Advance your career in a dynamic and rapidly growing environment.
Culture of Ownership: Work with a team that values initiative, collaboration, and creative problem-solving.
Work Flexibility: Enjoy a remote-first work culture with flexible hours.
Diversity & Inclusion: Be part of an inclusive team with strong gender balance and cultural diversity.
Impactful Work: Play a key role in shaping the experience of millions of users globally.