Company Overview:
LiveLike is a leading provider of immersive and interactive experiences for live sports and events. Our mission is to revolutionize the way fans experience live sports by providing personalized, social, and engaging environments. We are now looking for a passionate Product Manager to focus on developing and enhancing our Community & Social product offerings, helping us build a strong, vibrant community of users and enhancing their experience during live events.
Role Overview:
The Product Manager for Community & Social Products will be responsible for the end-to-end management of our chat, comments, moderation, and other community-based features. This includes working closely with engineering, design, and marketing teams to develop a product roadmap, gather customer insights, define new features, and drive product launches. This role is critical in shaping how our users connect and engage with each other, and in fostering a positive and engaging social experience.
Key Responsibilities:
Product Strategy & Vision: Define and drive the product vision, strategy, and roadmap for our Community & Social products. Ensure alignment with company goals and user needs.
User Research & Insights: Conduct user research, surveys, and data analysis to understand user pain points and desires. Use this information to drive feature prioritization and product improvements.
Feature Development: Lead the development of new features and enhancements for chat and community functionalities, ensuring seamless, real-time, and scalable interactions.
Cross-Functional Collaboration: Work with engineering, design, marketing, and customer success teams to deliver high-quality, user-centric products. Manage product backlogs, prioritize tasks, and ensure timely delivery of features.
Community Engagement: Build and nurture a vibrant user community. Monitor user interactions and feedback to identify opportunities for improvement and ensure a positive and engaging environment.
Data-Driven Decisions: Analyze metrics to measure the performance and impact of chat and community features. Use insights to continuously optimize user experiences and drive product improvements.
Competitive Analysis: Stay up-to-date with trends in chat and community features, identifying new opportunities and best practices to stay ahead of competitors.
Product Launch & Lifecycle Management: Lead product launches and manage the full product lifecycle. Collaborate with marketing to define go-to-market strategies, product positioning, and messaging.
Customer Support & Feedback: Interface with customer support and ensure user feedback is incorporated into the product development process. Act as the voice of the customer.
Required Skills and Qualifications:
Experience: 4+ years of experience in product management, with a focus on chat, social features, or community-driven products.
Strong Understanding of Social Features: Deep knowledge of social media, messaging platforms, or community-building tools and how they enhance user experience.
Cross-Functional Collaboration: Experience working closely with engineering, design, and marketing teams, and the ability to drive consensus and decision-making across these groups.
Data-Driven Mindset: Strong analytical skills with the ability to use data to inform decisions and drive product improvements.
User-Centered Approach: Proven experience in creating and delivering features that meet user needs and drive engagement.
Excellent Communication Skills: Strong written and verbal communication skills, with the ability to communicate complex ideas to both technical and non-technical stakeholders.
Agile Methodology: Familiarity with Agile development processes and tools like Jira or Trello.
Problem-Solving: Strong problem-solving skills with the ability to think critically and creatively to deliver user-centric solutions.
Preferred Qualifications:
Experience in the live sports, entertainment, or gaming industry.
Background in building and scaling community-driven products.
Knowledge of content and community moderation best practices.
Familiarity with customer engagement strategies and platforms.
Experience with A/B testing and performance optimization.
Why Join LiveLike?
Innovative Culture: Be part of a forward-thinking team that is transforming the live sports and immersive experience space.
Impactful Work: Directly influence the social experiences of fans during live events, helping to create engaging, interactive, and community-driven products.
Growth Opportunities: Work in a dynamic environment with opportunities for career growth and personal development.
Competitive Salary and Benefits: Receive a competitive salary, performance-based incentives, and a comprehensive benefits package.
Flexible Work Environment: Enjoy flexible working arrangements (remote, hybrid, or in-office options depending on location).